IT Help Desk I Illinois
Description
We are looking to fill our IT Help Desk I position. The purpose of this position is to deliver excellent customer service by promptly and effectively addressing the computer-related requirements of our sales team and staff. Additionally, this role assists and reports to the Systems Administrator in overseeing the overall function and operation of IT networks and equipment. The right person must be motivated and a self-initiating problem solver with a keen emphasis on accuracy and comprehension.
Benefits
- Relaxed office culture with training opportunities
- On-the-job and ongoing career development
- Company growth
- Work/life balance
- Paid Time Off
- Health / Dental / Vision / Life / STD / 401K w/employer match
- Employee engagement & discounts
Duties and Responsibilities
- Manages the assigned IT/communications in a Mac and Windows environment
- Coordinates, installs, and continuously analyzes system design, hardware, and software
- Recommends, and installs solutions and upgrades to ensure the availability, integrity, efficiency, and reliability of all components of the assigned systems
- Serves as a focal point for ensuring functionality and operability of the assigned IT/communications system environment
- Optimizes the functionality and performance of hardware and software systems
- Provides ongoing technical support to office staff and field agents to ensure proper functional use of equipment, programs and software
- Train corporate staff and agents
- Troubleshoot hardware, software and network operation system
- Maintain an IT Inventory & telephone system
- Actively participate in the new agent orientations & annual agent meeting
Requirements
- This is not a remote position, therefore the ideal candidate must live within commuting distance of our corporate office in Pittsfield, Illinois
- Knowledge of computer hardware, internet programs, software systems and programs
- Experience with computer networks, network administration and installation
- Experience with computer troubleshooting
- Two years of experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization
- Familiarity with MS Office and other common applications for both Mac and Windows
- Working knowledge of iPad, iPhone, and Android devices
- Experience with work ticket systems a bonus
- Experience with network and mass storage solutions is preferred
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